Privacy Policy

Last updated: October 2026

Introduction

At Highly Rated Tours, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data when you visit HighlyRatedTours.com, book a tour, or contact us. By using our website or booking our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

• Full name
• Email address
• Mobile phone number
• Booking information
• Payment information (processed securely by FareHarbor)
• Tour preferences and booking history
• Communications you send to us
• Technical information such as IP address, browser type, device information, and website usage analytics.

How We Use Your Information

We use your information to:

• Process and manage tour bookings
• Send booking confirmations and updates
• Respond to your questions and customer support requests
• Improve our website and customer experience
• Process payments securely
• Meet legal and regulatory obligations
• Prevent fraud and unauthorized activity

Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website. We use Google Analytics to collect anonymous information about website traffic, visitor behavior, and performance. This information helps us improve our services and website experience. You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Services

These include:

• FareHarbor for secure booking management and payment processing.
• Elfsight for displaying customer review widgets.
• Google Analytics for website traffic and performance analytics.

Each provider manages information according to its own privacy policy.

Data Retention

We retain personal information only for as long as necessary to:

• Complete your booking
• Provide customer support
• Meet legal, accounting, and tax obligations
• Resolve disputes where required

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Withdraw consent where applicable
• Request a copy of the information we hold about you

To exercise any of these rights, please contact us using the details below.