FAQ

Frequently Asked Questions

Find answers to the most common questions about our tours, booking process, and visiting New York City.

What makes Highly Rated Tours different?

Highly Rated Tours is committed to a more personal sightseeing experience. We limit public tour
departures to a maximum of 20 guests, so you can hear your guide easily, ask questions throughout,
move comfortably through the city, and enjoy a genuinely interactive experience. For private tours,
group sizes vary based on your party.

How early should I arrive?

We recommend arriving 15 minutes before your scheduled departure time for a smooth check-in
and a prompt start.

Where do we meet?

Statue of Liberty Walking Tour: St. Paul’s Chapel, 209 Broadway, New York, NY 10006. St. Patrick’s Cathedral & Rockefeller Center Secrets Tour: front steps of St. Patrick’s Cathedral, 5th Avenue between 50th and 51st Streets. Greenwich Village Food, History & Hidden Gems Tour: Washington Square Arch.

What if I'm running late?

Tours depart on time out of respect for the whole group. If you’re running behind, text us at 646-299-0226 and we’ll do our best to help you catch up, though we can’t guarantee it once the tour is under way. If you miss your departure entirely your ticket isn’t lost — it can be rescheduled to another date within its one-year validity, or transferred to someone else.

How do I contact you?

Text us at 646-299-0226 or email info@highlyratedtours.com.

Can I Cancel My Reservation?

Yes. Cancel more than 48 hours before your scheduled departure for a full refund — no fees, no cancellation charges. Inside 48 hours tickets aren’t refundable, but they’re never wasted: you can reschedule to any date within your ticket’s one-year validity, or transfer it to someone else. To cancel, reschedule or transfer, text us at 646-299-0226 or email info@highlyratedtours.com.

How long is my ticket valid?

Your ticket is valid for one year from the date of purchase.

Can I give my ticket to someone else?

Yes. Tickets can be transferred to someone else up to 24 hours before departure. Text us at 646-299-0226 or email info@highlyratedtours.com.

What age counts as a child?

Statue of Liberty Walking Tour: child tickets are ages 4–12, and children under 4 are free. St.Patrick’s Cathedral & Rockefeller Center Secrets Tour: child tickets are ages 6–12, and children under 6 are free. Greenwich Village Food, History & Hidden Gems Tour: $49 per person for all ages. Combination passes: child tickets are ages 6–12, and children under 6 are free.

Do I need a printed ticket?

No. FareHarbor issues a mobile ticket — just show it on your phone.

Can I use a pass across multiple days?

Yes. You can take the tours in your pass on the same day or spread them across different days — whatever fits your trip. Your pass is valid for one year from purchase.

How much walking is involved?

Walking distances vary by tour. The Statue of Liberty Walking Tour covers approximately 1.2 miles, the St. Patrick’s Cathedral & Rockefeller Center Secrets Tour covers about 1 mile, and the Greenwich
Village Food, History & Hidden Gems Tour covers about 1 mile. All are walked at a comfortable, unhurried pace.

Do I need a special fitness level to join?

Our tours cover 1 to 1.2 miles over two to three hours on public sidewalks, at a relaxed pace with regular stops. Most guests with average mobility are comfortable. Guests with knee, back or other
medical concerns should consult a physician before booking.

Is the tour wheelchair or stroller accessible?

Wheelchairs aren’t recommended on our tours, as several sites along the routes have accessibility limitations. Small umbrella strollers are fine.

Do tours run in the rain?

Our tours operate rain or shine — dress for the weather and bring an umbrella. Refunds for weather are issued only if we cancel the tour. If we’re running and you choose not to attend, the standard 48-hour cancellation policy applies.

Is tipping expected?

Tips are never required and never expected. If your guide made your day, gratuity is always appreciated but entirely at your discretion.

Statue of Liberty Walking Tour

Is the ferry included?

Yes. Your ticket includes the round-trip ferry to Liberty and Ellis Islands.

Do we skip the lines?

Your guide handles the ticket queue. All guests pass through airport-style security screening at Battery Park before boarding the ferry, which can’t be skipped.

Is crown access included?

No. Crown access is not included. It is sold separately, directly to individuals, not through tour operators. Your ticket includes Statue of Liberty and Ellis Island admission and pedestal access.

Will we visit Ellis Island?

Yes. Ellis Island admission is included. After the guided portion, you explore Liberty and Ellis Islands at your own pace and can return on any ferry.

What time does the tour depart?

The Statue of Liberty Walking Tour departs daily at 9:00 AM and 1:00 PM.

St. Patrick's & Rockefeller Center Tour

Will we go inside St. Patrick's Cathedral?

Yes. The tour includes a guided visit inside St. Patrick’s Cathedral.

Is Top of the Rock included?

Yes. Top of the Rock admission is included. Entry is timed, and your guide manages it as part of the tour route.

What time does the tour depart?

The St. Patrick’s Cathedral & Rockefeller Center Secrets Tour departs at 9:00 AM and 1:00 PM.

Greenwich Village Food & History Tour

Is food included in the tour price?

No. Food and drink at each stop are at the guest’s own expense and are not included in the tour price.

How many food stops are there?

Four: Popup Bagels (177 Thompson St), Joe’s Pizza (7 Carmine St), Murray’s Cheese (254 Bleecker St), and Pasticceria Rocco (243 Bleecker St).

What if I have dietary restrictions?

Because food purchases are optional and made individually, you’re free to choose what suits you at each stop. Text us at 646-299-0226 before booking if you’d like to discuss specific requirements.

What time does the tour depart?

The Greenwich Village Food, History & Hidden Gems Tour departs at 9:00 AM and 2:00 PM.

Private tours & groups

Do you offer private tours?

Yes. We offer private walking tours for families, friends, schools, corporate groups and special occasions, with customised itineraries. Private tours start at $249 and accommodate up to 25 guests.
Attraction admission is included.

Can you accommodate larger groups?

Yes. For groups over 25 guests, or for private van and bus arrangements, contact us for a custom quote.

Do you offer group discounts?

Yes, for schools, student groups, corporate outings and large parties. Text or email us for pricing and availability.